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FAQs

LOOPY is the first (or so we think it is) grocery subscription service in the Philippines.

Here's a step-by-step guide on how to start your own LOOP (subscription)

1. SHOP.
Browse through our different products and choose which items you want to include in your LOOP.

2. LOOP.
Choose "Subscription" then choose your delivery frequency. You can choose among the following:
- Weekly

- Every other week

- Monthly

- Quarterly

But you'll only get your free month if you choose to LOOP MONTHLY.

3. RELAX.

Let LOOPY replenish your joy monthly (or in whatever delivery frequency you chose)


LOOPING your order means you agree to subscribe and automatically get these essentials every month.

If you loop consecutively every 6 months, you'll get all the items in your cart for FREE!

So on your 6th, 12th, 18th, 24th...months, you won't have to pay for anything. Even shipping is free!

You may make changes to the contents of your LOOP as long as you meet the ff. conditions:

1. You can only change the variants or flavors of a product in your LOOP.

2. You can remove 1 or more items from your LOOP.
Note: You will not be eligible for the 6th month FREE for the items you removed.

3. You can NOT add a new product to your LOOP.
Note: If you want to add new products, please create a new cart on LOOPY and add any new products to that cart so that they fall into the same LOOP cycle where the 6th month is the same for all products.

REQUEST DEADLINE FOR CHANGES TO YOUR LOOP:
We need at least 1 month before your next LOOP DATE to make changes because stocks may be allocated or reserved for other subscribers.

For any changes to your LOOP, please go to the chat icon at the bottom of the site and click "Change flavors"

For subscriptions or loops, we’ve partnered with HelixPay, the 1st subscription payment platform in the Philippines, so you can make safe and convenient payments through your credit card, debit card, PayMaya wallet, GCash, Grab Wallet, and bank transfer!

For the safety of our customers, partners and employees, we have updated our payment methods to contact-less payments.

Yes, you may cancel specific products or your whole order for future LOOPs on or before the confirmation for the next LOOP.

However, once your LOOP is cancelled, you will not get your 6th month order free for the cancelled item/s.

Yes, you need to register before checking out.

Registering and creating an account will make it easier for you to access and manage your orders and LOOPs/ subscriptions. It will also be easier for you to order other items and check out later on.

After placing your order, you will receive an "Order Confirmation" email.

Please send us a message via Facebook Messenger if you do not receive your Order Confirmation email.

Your first order should arrive within 7 business days (for NCR orders) or 14 business days (for orders outside NCR).

If there are any errors in the delivery of your package or if any of the items delivered are defective, please contact us within 7 days of receipt of your package. Messages sent after 7 days will no longer be accomodated.

For NCR subscribers, our rider will pick up the wrong/defective item and replace it with the right/new item.

For non-NCR subscribers, you need to ship the item back to our location and we will refund the cost. Please make sure to send us the receipt for the delivery.

You can read more about our Return Policy here: https://loopy.ph/pages/return-policy

If you have a specific question and can't find the answers here, the best way to contact us is through FACEBOOK MESSENGER.

- Go to your Messenger account and send us a message at LOOPY PH

1. Login to your account

2. You can view your order history in your Account Dashboard.

1. Simply login to your account 

2. From your Account Dashboard, go to Address

3. Edit or Add New Address

Note: You can only update your Account Addresses from the website.

Please send us a message (over Facebook Messenger) if you want to change the Email, Name, Mobile Number and Password of your account.

Yes, you can! We just ask you to add all the items to your cart then check out.

No need to use any promo codes.

Your LOOP DATE is the day of the month you placed your order and day of the succeeding months when your order will be processed.

Example: if you placed your order on May 16, your LOOP DATE is every 16th of the month and we will process your order every 16th of the month. LOOP DATE/ processing date is different from delivery date. Delivery usually takes 7 business days for Metro Manila and 14 business days for outside Metro Manila.

If your LOOP DATE falls on a weekend or holiday, we will process your order the business day before your LOOP DATE.

The subscription model may seem like Netflix but because you are receiving something physically, we do want to remind you and we hope you don't mind.

Three (3) days before your LOOP DATE, we will remind you (via text and email) that your LOOP is coming up. For those who pay via credit/debit card, this will just serve as a notification that your card is about to be charged.

For those who pay via other methods, this will serve as a reminder and a way for you to settle your payment.

This shouldn’t take more than 5 minutes of your time monthly.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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