RETURN and EXCHANGE POLICY
Conditions for Requesting a Return
You may return your order if the issue is reported within 7 days from receipt date, if your concern falls under any of the ff. conditions:
1. Item is expired
2. Item delivered is wrong
3. Item's packaging has significantly been damaged and has affected the integrity and quality of the product itself.
Product Quality Concerns
If the concern is regarding product quality, this falls with the manufacturer and you may contact the manufacturers directly:
For concerns on NESTLÉ and PURINA brands, please contact
+632 8898 0061
or toll-free 1-800-100-637853
or email firstname.lastname@example.org.
For concerns on UNILEVER brands, please contact
+632 8588 8800
or toll-free 1-800-10-564-7258
or email email@example.com.
You may choose one of the following return options:
1. A refund or replacement for defective or damaged items
2. An exchange for different flavors/variants or sizes of the same item
3. A store credit refund for non-damaged items.
To request to return an item, you may either:
1. Click the Facebook Messenger chat icon at the bottom of our site and type "Return". Look for the item on requesting for a return and answer the questions.
2. Email us at firstname.lastname@example.org
We will review the request along with your proof and get back to you within 1-3 business days.
Items to be returned must be:
1. In the same state as when they were received
2. In the original packaging, including any gift boxes they came with
3. Unconsumed -- eaten or used
For exchanges and store credit refunds for non-damaged items, you are responsible for shipping costs back to Loopy PH and goods must arrive in good condition. Shipping charges cannot be refunded.