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How to Use:
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How to Use Code LOOPNDG: Use code LOOPNDG to get a FREE Genio 2 with a lock-in period of 12 months. Step 1: Add at least 3 capsule boxes to your cart. Step 2: Add the Genio 2 machine to your cart. Step 3: Proceed to check out Step 4: Use code LOOPNDG to get a FREE Genio 2 Machine.* Step 5: Make sure you opt in to our Facebook Messenger updates to receive monthly updates on your Looped items. *CANNOT be combined with 5% off and 7th month free from LOOPMonthly |
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How to Use Code LOOPMonthly: LOOPMonthly DOES NOT come with a free machine but it will give you 5% off your order and you also get every 7th month delivery free. Step 1: Add the items you want to loop to your cart. Make sure that these are items that you want to receive every month. Step 2: Proceed to check out. Step 3: Use code LOOPMonthly. Step 4: Make sure you opt in to our Facebook Messenger updates to receive monthly updates on your Looped items. Learn more about how Loopy works by watching this VIDEO |
SHIPPING
Metro Manila Orders:
- We’ve acquired the help of Angkas Riders to deliver your packages.
- We are working towards sustainability and want to be efficient in our deliveries to save fuel. We group your orders by area and it should arrive within 7 business days from the date you ordered on LOOPY.
Outside Metro Manila Orders:
- Our partner courier is LBC. You will receive your tracking number once we transfer your package to our courier.
- Once tracking number is received, you can track your orders through LBC’s tracking system here: https://www.lbcexpress.com/track/
- Orders outside Metro Manila should arrive within 15 business days from the processing date.
Shipping Fees
Shipping fees are based on weight and area.
Fees start at the ff. rates for orders up to 3 kilos:
- Php 129 or Metro Manila
- Php 210 for Luzon
- Php 235 for Visayas and Mindanao
Fees will be added for items heavier than 3 kilos or outside the coverage areas of the couriers. All rates include insurance and taxes.
RETURN and EXCHANGE POLICY
Conditions for Requesting a Return
You may return your order if the issue is reported within 7 days from receipt date, if your concern falls under any of the ff. conditions:
1. Item is expired
2. Item delivered is wrong
3. Item's packaging has significantly been damaged and has affected the integrity and quality of the product itself.
Product Quality Concerns
If the concern is regarding product quality, this falls with the manufacturer and you may contact the manufacturers directly:
For concerns on NESTLÉ and PURINA brands, please contact
+632 8898 0061
or toll-free 1-800-100-637853
or email consumer.services@ph.nestle.com.
For concerns on UNILEVER brands, please contact
+632 8588 8800
or toll-free 1-800-10-564-7258
or email cec.philippines@unilever.com.
Return Options
You may choose one of the following return options:
1. A refund or replacement for defective or damaged items
2. An exchange for different flavors/variants or sizes of the same item
3. A store credit refund for non-damaged items.
Returns Process
To request to return an item, you may either:
1. Click the Facebook Messenger chat icon at the bottom of our site and type "Return". Look for the item on requesting for a return and answer the questions.
2. Email us at hello@loopy.ph
We will review the request along with your proof and get back to you within 1-3 business days.
Items to be returned must be:
1. In the same state as when they were received
2. In the original packaging, including any gift boxes they came with
3. Unconsumed -- eaten or used
For exchanges and store credit refunds for non-damaged items, you are responsible for shipping costs back to Loopy PH and goods must arrive in good condition. Shipping charges cannot be refunded.