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How to Use:
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The LOOP1499 DEAL: PLUS, get a FREE Latte Glass Set worth Php 2,000 on your 12th month! HOW TO PURCHASE THE LOOP1499 DEAL: Step 1: Add the Genio S Basic Machine to your cart. Make sure to choose the "Single Purchase" option Step 2: Add 3 Capsule Boxes to your cart. Click "Subscription" for each capsule flavor then choose "Monthly" Step 3: Click "Check Out" (Make sure to check the terms and conditions) Step 4: Fill in your delivery details Step 5: Click "Have a promo code?" and enter promo code "LOOP1499" Step 6: Choose your payment method
Step 7: Click "Make payment"
Please read this BLOG POST for a step-by-step guide on how to loop (with screenshots). |
SHIPPING
Metro Manila Orders:
- We’ve acquired the help of Angkas Riders to deliver your packages.
- We are working towards sustainability and want to be efficient in our deliveries to save fuel. We group your orders by area and it should arrive within 3-5 business days from the date you ordered on LOOPY.
Outside Metro Manila Orders:
- We've recently changed our courier partner from LBC to PAYO. You will receive a text message from PAYO once your package is ready to be picked up.
- You will also receive your tracking details via text, and you can track your orders below.
- Orders outside Metro Manila should arrive within 7-10 business days from the processing date.
RETURN and EXCHANGE POLICY
Conditions for Requesting a Return
You may return your order if the issue is reported within 7 days from receipt date, if your concern falls under any of the ff. conditions:
1. Item is expired
2. Item delivered is wrong
3. Item's packaging has significantly been damaged and has affected the integrity and quality of the product itself.
Product Quality Concerns
If the concern is regarding product quality, this falls with the manufacturer and you may contact the manufacturers directly:
For concerns on NESTLÉ and PURINA brands, please contact
+632 8898 0061
or toll-free 1-800-100-637853
or email consumer.services@ph.nestle.com.
For concerns on UNILEVER brands, please contact
+632 8588 8800
or toll-free 1-800-10-564-7258
or email cec.philippines@unilever.com.
Return Options
You may choose one of the following return options:
1. A refund or replacement for defective or damaged items
2. An exchange for different flavors/variants or sizes of the same item
3. A store credit refund for non-damaged items.
Returns Process
To request to return an item, you may either:
1. Click the Facebook Messenger chat icon at the bottom of our site and type "Return". Look for the item on requesting for a return and answer the questions.
2. Email us at hello@loopy.ph
We will review the request along with your proof and get back to you within 1-3 business days.
Items to be returned must be:
1. In the same state as when they were received
2. In the original packaging, including any gift boxes they came with
3. Unconsumed -- eaten or used
For exchanges and store credit refunds for non-damaged items, you are responsible for shipping costs back to Loopy PH and goods must arrive in good condition. Shipping charges cannot be refunded.